Help
Support
Something broken, or a question we haven’t answered below? Reach us directly.
Nothing currently affecting the app.
StatSpark never changes your team
Every platform connection is read-only. We can’t set a lineup, drop a player, submit a waiver claim, or accept a trade — the connection doesn’t have permission to, by design. StatSpark tells you what to do. You do it.
- Set a lineup
- Drop a player
- Submit a waiver claim
- Accept a trade
Getting started
Which platforms and leagues does StatSpark work with?
Yahoo, ESPN, and Sleeper. Season-long points leagues in NFL and NBA. We don’t currently support dynasty-specific tooling, best ball, or DFS.
Why does connecting ESPN work differently from Yahoo and Sleeper?
ESPN doesn’t offer a public login for third-party apps the way Yahoo and Sleeper do. So instead of a standard connect flow, we ask you to sign in to ESPN inside StatSpark. That gives us the session your browser would normally hold, which is the only way to read a private league.
You sign in to ESPN’s own page. StatSpark reads the two session cookies ESPN sets once you are signed in — nothing else. Your ESPN password is never sent to us or stored by us.
My league didn't import, or my roster looks wrong.
Try disconnecting and reconnecting the platform in Settings first — that resolves most of it, usually because a session expired.
If it doesn’t, email us with your platform, your league’s scoring format, and roughly when you connected. Screenshots help.
Insights and data
Why don't I have an insight for every player?
Because most weeks, most of your roster is fine. StatSpark surfaces a card when there’s a decision worth making. If a player is quiet in your feed, that’s the answer — start him.
Where does your data come from?
Live stats, snap counts, usage, and injury reporting from professional sports data providers, combined with your league’s own scoring and roster settings.
How accurate are your recommendations?
Every call carries its own confidence rating, and we publish our track record in the app rather than quoting a single number here. The reasoning behind each call is visible — factors, the case for, the case against — so you can disagree with us on the evidence.
Do preseason games count?
No. Preseason usage isn’t predictive of regular-season roles, so it’s excluded from everything we project.
Account and billing
How does the free trial work?
Seven days, free, then it renews at the price shown at signup unless you cancel. Apple handles the trial and the billing — cancel any time before the seventh day and you’re not charged.
How do I cancel?
Cancel through Apple, not through us:
- Open Settings on your iPhone
- Tap your name at the top, then Subscriptions
- Tap StatSpark, then Cancel Subscription
There is a shortcut inside the app as well: Settings → Manage subscription → Change or cancel plan opens the same Apple screen.
Cancelling stops the renewal. You keep Premium until the end of the period you’ve already paid for.
Can I get a refund?
Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com. If you think something went wrong on our end, email us anyway — we’d rather know.
I paid but Premium isn't unlocked.
Open Settings in the app, tap Manage subscription, then Restore purchases. If that doesn’t do it, email us with the Apple ID email you purchased under.
How do I delete my account?
Open Settings in the app — the gear icon at the top right of your feed — and tap Delete account at the bottom. You’ll be asked to confirm.
Deleting removes your account, your connected leagues, and your tracked players. It doesn’t cancel an active subscription — do that through Apple first, using the steps above.
Privacy and your data
What do you store about my leagues?
Your roster, your league’s scoring settings, and the players you track — enough to make recommendations specific to your team. Full detail in the Privacy Policy.
How do I disconnect a platform?
Settings → your connected leagues → disconnect. We stop reading that league immediately.
Didn’t find it? Email us — we’d rather hear about it.
Email support